DELIVERING WORLD-CLASS CUSTOMER SERVICE
BE INNOVATIVE WITH MICROSOFT EXCEL EXCEL 25-26 September 2023 Le Meridien Kota Kinabalu INTRODUCTION While many companies promise an incredible customer experience, some are better at delivering them than others. The connection you build with your customers must become memorable experiences in the customer’s mind and perception. You want to develop a customer hunger for […]
(MC) HANDLING A FULL SET OF ACCOUNTS,
(MC) HANDLING A FULL SET OF ACCOUNTS ACCOUNTING 20-21 September 2023 Le Meridien Kota Kinabalu INTRODUCTION This 2-day course will review in detail the various types of transactions within an organization and how these transactions are understood and accounted for, following the fundamental core accounting concepts. The course will provide a walk-through of a large […]
WRITING WINNING PROPOSALS
WRITING WINNING PROPOSALS SALES 19-20 September 2023 Le Meridien Kota Kinabalu INTRODUCTION This programme is meant to provide you with the skills and knowledge you need to create compelling proposals that can win grants, money, contracts, or other sorts of support. Everyone working in academia, research, non-profit organisations, government agencies, or the business sector must […]
COACHING AND MENTORING SKILLS FOR LEADERS & MANAGERS
COACHING AND MENTORING SKILLS FOR LEADERS & MANAGERS LEADERSHIP 13-14 September 2023 @ Radisson Hotel, Brunei Darussalam 19-20 September 2023 @ Le Meridien Kota Kinabalu INTRODUCTION Most organizations strive to build a culture that is performance driven because by building a performance culture—one with a unique set of practices, rituals, symbols, and experiences to fuel […]
MASTERING THE ART OF NEGOTIATION: Strategies for a WIN-WIN Outcome
MASTERING THE ART OF NEGOTIATION: Strategies for a WIN-WIN Outcome SALES 11-12 September 2023 @ Le Meridien Kota Kinabalu 26-27 September 2023 @ Radisson Hotel, Brunei Darussalam INTRODUCTION The best negotiators know that reaching the best possible deal with their counterparts requires abilities in three key areas: 1) Objective – Knowing what they want and […]
EFFECTIVE FILING AND RECORDS MANAGEMENT,
EFFECTIVE FILING AND RECORDS MANAGEMENT ADMINISTRATION 11-12 September 2023 Le Meridien Kota Kinabalu INTRODUCTION The world is packed with information; and most organizations struggle to recognize what information they have, why they need it, how long they need it for, and if it has any value. Furthermore, there are, often call for tighter controls on […]
MANAGING KPI PROCESS FOR ORGANIZATIONAL EFFECTIVENESS,
MANAGING KPI PROCESS FOR ORGANIZATIONAL EFFECTIVENESS, ADMINISTRATION 4-5 September 2023 The Wembley – A St Giles Hotel, Penang INTRODUCTION The key to achieving outstanding results lies in skilfully managing performance to enhance team and individual capabilities in pursuit of business objectives. It is an undeniable fact that companies that excel in performance management possess the […]
SUPERVISORY MANAGEMENT SKILLS
The Supervisory Management Skills Program focuses on the role of a supervisor and cascades to the common issues a supervisor may face in the workplace. This training program will empower the participants with practical exercises, role-plays and case studies to develop the skills and techniques a successful supervisor requires in an everyday working environment.
DETECTING FINANCIAL STATEMENT FRAUDS USING DATA ANALYTICS
According to the ACFE’s 2018 Report to the Nations, proactive data monitoring and analysis is among the most effective anti-fraud controls. Organizations that undertake proactive data analysis techniques experience frauds that are 52% less costly and 58% shorter than organizations that do not monitor and analyze data for signs of fraud.
SALES MASTERCLASS: SELLING STRATEGIES AND BUILDING TRUST
As the saying goes the customer is always right, how can you “read the minds” of client and persuade them to buy in to your idea and product? This creativity-focused and activity-driven program will help you step into the shoes of customers and position your solutions from their perspective.