Frequently Asked Questions
What is Corporate Frontier Services specialization?
Corporate Frontier Services Sdn Bhd specialises in management related business-to-business intelligence that are industry specific.
Can I attend a program without registering?
No. We are sorry to say that participants of all of the programs and courses offered by Corporate Frontier Services must send in their registration prior to the program.
How and when should I pay for a program or course organised by Corporate Frontier Services ?
Payments should be made prior to or on the course/program day. Payments should be made to Corporate Frontier Services via crossed cheque, or may be banked in directly to our company account.
If I cancel, are payments refundable?
We are sorry to say no. Cancellations in writing 14 days prior to the course / program are subject to a 50% cancellation fee, while cancellations in writing 14 days to the course / program are subject to full payment.
Who can attend the courses/program organised by Corporate Frontier Services Sdn Bhd ?
Corporate Frontier Services Sdn Bhd courses/programs are often topic specific. As such, it is advisable for interested participants to scrutinise the qualifications/suggested attendees required for the program.
Are the programs conducted by Corporate Frontier Services claimable under HRD?
Yes. Various programs under Corporate Frontier Services Sdn Bhd are claimable under SBL. Please note that various courses/programs are only claimable under certain schemes for certain amounts. It is advisable to ascertain the scheme covering a certain program before registering.
Are the trainers/facilitators/speakers qualified?
Yes. All the trainers/facilitators/speakers are fully qualified to instruct in their various fields, and are often certified by various organizations to ensure that their knowledge of the subjects taught are up-to-date and relevant.
How are the courses/programs offered by Corporate Frontier Services developed?
Corporate Frontier Services Sdn Bhd utilizes a research and development phase prior to designing a program to ensure that topics that are current and suitable for local and international businesses.
Are the sales & marketing personnel trained to understand clients` need?
All our sales and marketing personnel will go through extensive training before they assume their duties. They are trained to understand clients’ need and priorities. This is to ensure that our customers will be on the right path when registering for our courses.
What other services does Corporate Frontier Services offers?
Other than our current services, can consult and/or develop customised in-house training courses / programs that are topic specific.
What is your Service Delivery Policy?
Once payment is made on the selected date of training, participant(s) will be sent a copy of our Program Confirmation that will indicate the final venue, date and time of the training.
For online training:
a) Participant(s) will receive a link to access the actual training with further instruction and guidelines on the online training.
b) Please ensure that you are with good internet connection equipped with a laptop and/or a mobile phone.
c) Please do not share your link access with a third party.
d) If you are unable to join the live training session, you will be sent a copy of the online training recording together with the training manual and hand-out via email.
For classroom training:
a) Participant(s) will receive Program advisory to indicate the final training venue (hotel), time and date
b) Cancellations must be submitted to Corporate Frontier (CF Learning Services) in writing.
c) No show individuals will be sent a copy of the program’s proceedings. Please note that substitutes are always welcome.
How and when should I pay for a program or course organised by Corporate Frontier Services?
Please make cheque or Telegraphic Transfer payable to “CF Learning Services Sdn Bhd” within 14 days after invoice date.
Bank Account: Public Bank Berhad, Donggongon Branch
Bank Address: Lot A-5, Donggongon New Township, Jalan Tapikong,89500 Penampang, Kota Kinabalu, Sabah, Malaysia
Account No: 3148939213
Swift code: PBBEMYKL
You may refer to our steps in our eShop.
1. Our Commitment
2. Provision of Your Personal Data
We may obtain personal information about you (“Personal Data”) in a number of ways, such as:
(a) when we get in touch with you via phone via our on going events or training program;
(b) when you participate in our events or promotions;
(c) through our marketing affiliates or partner;
(d) when you register for our training or conference
(e) when you participate in any surveys or marketing campaigns;
(f) when you login to visit our websites, use our mobile applications or view any of our social media pages;
(g) when you contact us whether in person, by phone, by email or via any social media platforms, to make enquires or provide information;
(h) when verifying your identity; or
(i) when you subscribe to our marketing or promotional materials.
(j) You are not required to provide the Personal Data that we request, but we may not be able to provide you with our products, services or benefits or you may not be able to login to our platforms or use certain features without such information.
3. The Types of Personal Data We Collect
The types of Personal Data we collect may include:
(a) your title, name, gender, telephone number, email address, job title, company, or other contact information.
4. Purposes of Collection
Your Personal Data may be used for one or more of the following purposes (“Purposes”):
(a) communicating with you;
(b) verifying your participation for our training
(c) administering any loyalty or other marketing, promotional or corporate programs that we are involved in, including providing you with the benefits that you are entitled;
(d) handling and responding to your inquiries, suggestions or complaints;
(e) conducting customer surveys or organizing events for customers;
(f) providing you with customers service
5. Direct Marketing
We intend to use your Personal Data for direct marketing which will include the marketing and promotion of all products and services offered by CF Learning Services Sdn Bhd. We will not, however, use your Personal Data for such direct marketing activities without your consent (which includes an indication of no objection). You may opt-out of receiving information in relation to the direct marketing activities.
6. Retaining Personal Data
We will retain your Personal Data for as long as it is necessary to fulfill the Purposes for which the Personal Data is to be used and delete any of your Personal Data that we have stored as soon as reasonably practicable, subject to, or where otherwise required by law or permitted by law.
7. Protection of Information
In order to protect your Personal Data unauthorized access, we maintain appropriate organizational, procedural and physical safeguards to keep your Personal Data.
8. Rights of Access and Correction
If you wish to modify, inquire or lodge a complaint of your Personal Data held by us, please be in touch with our representative.
We review and make changes to this policy periodically. Please access our website www.cfrontier.com.
10. Further Information
For further information, please be in touch with our representative Ms. Chin 088731409.