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Corporate Frontier Services

(Face-To-Face Training) DELIVERING WORLD-CLASS CUSTOMER SERVICE, 17-18 October 2022 (Radisson Hotel, Brunei) / 27-28 October 2022 (Le Meridien Kota Kinabalu)

This 2-day intensive workshop entitled ‘Delivering World Class Customer Service’ is specifically designed to teach participants the nuts and bolts of world-class customer service and will also serve as a refresher course for those who have been previously trained. Learning-by-doing is the key to this workshop. Rather than filling these 2 days with purely lecture based content, the training will consist of a lot of activities and role-plays that will effectively impart the relevant knowledge and skills needed to ensure that the customers experience world-class service.

(Face-To-Face Training) EMPLOYMENT LAW MASTERCLASS WITH LATEST UPDATES, 20-21 September 2022 (Le Meridien Kuala Lumpur) / 3-4 October 2022 (AC Hotel by Marriott Kuantan, Pahang)

The amendments to the Industrial Relations Act 1967 (Act 177) were passed by Parliament in 2020 but has just come into force on 1st January 2021, save for a few provisions. With the recent amendments, the Malaysian Government pushes ahead with creating a more robust industrial relations system, process and landscape in Malaysia.

(Face-To-Face Training) UNDERSTANDING EMPLOYMENT CONTRACT, MISCINDUCT, RETRENCHMENT AND INDUSTRIAL COURT PROCEDURES INCLUDING EMPLOYMENT [AMENDMENT] ACT 2021, 12-13 September 2022 (Royale Chulan Seremban, Negeri Sembilan) / 28-29 September 2022 (DoubleTree by Hilton Hotel, Johor Bahru)

This program also aimed to enable delegates to have a holistic understanding of current employment laws, from drafting employment contracts to the proper method of terminating an employee whilst mitigating being taken to the Industrial Courts.