(Face-To-Face Training) DELIVERING WORLD-CLASS CUSTOMER SERVICE, 17-18 October 2022 (Radisson Hotel, Brunei) / 27-28 October 2022 (Le Meridien Kota Kinabalu)
This 2-day intensive workshop entitled ‘Delivering World Class Customer Service’ is specifically designed to teach participants the nuts and bolts of world-class customer service and will also serve as a refresher course for those who have been previously trained. Learning-by-doing is the key to this workshop. Rather than filling these 2 days with purely lecture based content, the training will consist of a lot of activities and role-plays that will effectively impart the relevant knowledge and skills needed to ensure that the customers experience world-class service.
(Face-To-Face Training) CASH FLOW MANAGEMENT: Strategies For Resilient Business Cash Flow, 19-20 September 2022 @ Le Meridien Kota Kinabalu
Strategic Cash Flow Management is the nucleus of every business entity’s ‘going concern’ survival. Financial objectives, goals and decisions in the form of cash flows, liquidity, receivables, inventory, payables, are daily operational aspects of business that needs to be and that has to be monitored on a daily and on-going basis.
(Face-To-Face Training) Warehouse Operation: Planning And Management, 12-13 September 2022 @ Le Meridien Kota Kinabalu
Today’s tough business environment has made companies more focused on efficient warehouse operations and inventory reduction as a source of competitive advantage.
(Face-To-Face Training) LEADERSHIP DEVELOPMENT THROUGH THE HERO’S WAY: Team Peak Performance Using Coloured Brain, 7-8 September 2022 @ Le Meridien Kota Kinabalu
Most leaders are not equipped with the necessary understanding and skills to effectively address the root cause of these issues. This unique and powerful workshop will transform employees into “superheroes” that will help drive the organization’s culture towards success.
(Face-to-Face Training) Business Communication for Organized Administrative Skills, 3-4 August 2022 @ Le Meridien Kota Kinabalu
INTRODUCTION Business communication is the way in which we interact with other business entities in a manner that is tactful and professional to drive business forward. This applies to emails, electronic communication, presentations, reports and business meetings. Studies have shown that non-verbal communication is an important element of business communication as it is more indicative […]
(Face-to-Face Training) Payroll Administration & Related Calculations, 17-18 August 2022 @ Le Meridien Kota Kinabalu
INTRODUCTION The efficient administration of the payroll function is crucial for any business with multiple employees. It must be calculated correctly, completely and paid timely. This two-day program, gives a comprehensive understanding of the principles of payroll administration and effective controls with a strong emphasis on practical application in the workplace. It develops participants with […]
(Face-to-Face Training) Handling a Full Set of Accounts, 8-9 August 2022 @ Le Meridien Kota Kinabalu
INTRODUCTION This 2-day course will review in detail the various types of transactions within an organization and how these transactions are understood and accounted for, following the fundamental core accounting concepts. The course will provide a walk-through of a large number of basic and complex transactions and the treatment of these in light of accounting […]
(Face To Face Training) Practical Application Of Sabah Labour Ordinance In Human Resource Management, 21-22 July 2022 @ Le Meridien Kota Kinabalu
PROGRAM OVERVIEW Labour Ordinance (Sabah Cap. 76) is a fundamental employment law, which provides minimum terms and conditions of employment to those recognized as employees under the Ordinance. This Labour Ordinance has been enforced by the Labour Department which covers employees in Sabah. It is important for employers, especially managers, supervisors who have the responsibility […]
(Face To Face Training) The Hero’s Way, Building A Resilient Workforce As A Leader Using Colored Brain, 4-5 July 2022 @ Le Meridien Kota Kinabalu
PROGRAM OVERVIEW Many organizations struggle with internal conflicts, a lack of trust and poor communication, all of which greatly impact creativity, productivity, and profitability. All of these need sustainable solutions which can be achieved by addressing the root cause. Most leaders are not equipped with the necessary understanding and skills to effectively address the root […]
(Face To Face Training) Business Communication For Organized Administrative Skills, 20-21 June 2022 @ Le Meridien Kota Kinabalu
PROGRAM OVERVIEW Business communication is the way in which we interact with other business entities in a manner that is tactful and professional to drive business forward. This applies to emails, electronic communication, presentations, reports and business meetings. Studies have shown that non-verbal communication is an important element of business communication as it is more […]