CUSTOMER SERVICE EXCELLENCE: HANDLING DIFFICULT CUSTOMERS, 12-13 June 2023 @ Le Meridien Kota Kinabalu I 19-20 June 2023 (Radisson Hotel, Brunei Darussalam) I 26-27 June 2023 (G Hotel Kelawai)

CUSTOMER SERVICE EXCELLENCE: HANDLING DIFFICULT CUSTOMERS, 12-13 June 2023 @ Le Meridien Kota Kinabalu I 19-20 June 2023 (Radisson Hotel, Brunei Darussalam) I 26-27 June 2023 (G Hotel Kelawai)

INTRODUCTION Customer care is at the HEART of all successful companies. It is essential for organizations to place emphasis in providing excellent customer service as evidently it helps develop loyal customer base and improve relationships with customers. In the...