SERVICE LEVEL AGREEMENT: NEGOTIATION, DRAFT AND MANAGE SLA, 27-28 JUNE 2018, SHERATON PJ KUALA LUMPUR
This course will focus on the critical aspect of drafting and managing Service Level Agreement to ensure that it achieves its intended objectives and goals. Those in charge of managing the partnership with their service provider need to know how to successfully deal with common issues in managing Service Level Agreement such performance, service delivery failures, disputes and other legal related matters.
