CUSTOMER SERVICE EXCELLENCE: Handling Difficult Customer, 27th-28th August 2018, Shangri-La Tanjung Aru Resort & Spa
This 2-day course teaches service providers how to manage difficult customer situations more effectively that work towards joint problem-solving/agreement.
THE ART AND SCIENCE OF STORYTELLING FOR CONTENT STRATEGIST, 30-31 JULY 2018, SHERATON PJ HOTEL KL
This 2-day workshop provides a hands-on session for content strategists, social media marketers, digital marketing and PR professionals to achieve a better ROI in their content marketing efforts
HUMAN RESOURCE (HR) CONFERENCE 2018: FUTURE OF HR AND ITS ROLES, 26th-27th July 2018, Le Meridien Kota Kinabalu
This 2 days conference will present participants opportunity to listen, learn and leverage from the diverse line-up of speakers with high expertise and insights into the industry. Join us and accelerate your knowledge and insights into the future of HR in the digital era.
EMPLOYMENT MASTERCLASS: EMPLOYMENT LAW & TERMINATING EMPLOYMENT LAWFULLY, 25-26 June 2018, DoubleTree by Hilton Johor Bahru
This 2-day program is designed to allow Managers to be better equipped to deal with situations faced on a daily basis and it is packed with procedures on the law and Practice on Misconduct and Poor Performance, grievance handling, including Absenteeism areas not covered by the Employment law and how to effectively terminate without falling foul of S.20 of the Industrial Relations Act.
PA, SECRETARY & ADMINISTRATOR CONFERENCE 2018, 16th-17th April 2018, Le Meridien Kota Kinabalu
This 2 days conference will cover 7 significant topics that would help you to drive you to the next level in your career. Every topic is to ensure that you will future proof your skills and competencies. It will be delivered by 8 different speakers with 7 different expertise, ensuring that you will learn from only the best.
DIGITAL MARKETING FOR HOSPITALITY AND TOURISM: Maximising Digital Innovation And Opportunities For The Industry, 8-10 April 2018, The Westin Resort Langkawi
Hospitality and tourism is one of the industries that is greatly impacted by digital advancement. Digital marketing has become the most important tool for any travel and tourism business. To perform well and gain competitive advantages, players in the travel industry are always looking for the newest and greatest ways to reach their customer persona and enhance offering to their target audience.
BLUE OCEAN STRATEGY: A PARADIGM SHIFT IN THINKING, DIRECTIONS & OPERATIONS | KUCHING & BRUNEI
‘The Best Way To Beat The Competition, Is To Stop Trying To Beat The Competition’. In this two day workshop, learn how to create uncontested market space and make the competition irrelevant with the Blue Ocean Strategy.
CONDUCTING DOMESTIC INQUIRY & DISCIPLINARY ACTION, 26-27 February 2018, Kuching.
A comprehensive hands-on programme with the sole aim of ensuring that the participants are fully competent in handling the Domestic Inquiry. The participants will have a clear understanding of the legal principles that govern disciplinary proceedings and domestic inquiry, the circumstances under which they are needed, and the role of the various parties involved. Participants will gain that understanding through lectures, case studies and practical exercises. They would also gain structured practice in the skills required to interact with staff in a disciplinary situation.
CONDUCTING DOMESTIC INQUIRY & DISCIPLINARY ACTION, 19th-20th March 2018, Le Meridien Kota Kinabalu
By the end of the program, the participants will have a clear understanding of the legal principles that govern disciplinary proceedings and domestic inquiry, the circumstances under which they are needed, and the role of the various parties involved. Participants will gain that understanding through lectures, case studies and practical exercises. They would also gain structured practice in the skills required to interact with staff in a disciplinary situation.
DIGITAL MARKETING STRATEGIES 2018: Embracing the Disruption of the Traditional Marketing, 27th, 28th February & 1st March 2018, Le Merdien Kota Kinabalu
This course is specifically tailored to guise participants on the specifics in Digital Marketing from implementing the right best practices, selecting the right platforms, choosing suitable Metrics, measuring ROI and so on. Leveraging from success stories and strategies of various brands you will walk away with useful knowledge and skills to ensure the success of your organization Digital Marketing effort.