CUSTOMER EXPERIENCE MANAGEMENT (CXM): Design & Innovation Masterclass | MARCH | Brunei, KK & Kuching
The main purpose of our Customer Experience Management (CXM) Design & Innovation Masterclass is to provide you with a deep understanding of the concepts of Customer Experience and to show you how to ensure your Customer Experience program is successful.
CUSTOMER SERVICE EXCELLENCE: Handling Difficult Customer, 27th-28th August 2018, Shangri-La Tanjung Aru Resort & Spa
This 2-day course teaches service providers how to manage difficult customer situations more effectively that work towards joint problem-solving/agreement.