SERVICE LEVEL AGREEMENT:
Negotiating, Drafting & Managing SLAs, 18-19 May 2026_Brunei Darussalam
- Legal & Compliance
- 18-19 May 2026
- Radisson Hotel, Brunei Darussalam
INTRODUCTION
This course is designed for business professionals involved in managing Service Level Agreements (SLAs), both with external providers and within internal shared service arrangements. Participants will learn the purpose of SLAs, how to structure effective agreements, and how to align them with business needs and internal KPIs, including key aspects such as negotiation, costing, and relationship management.
The course will also cover practical SLA management issues such as performance monitoring, service delivery failures, disputes, and legal considerations. Through real-life examples and best practices, participants will gain the knowledge needed to draft, manage, and monitor SLAs effectively to achieve their intended objectives.
This Course Include
- Access to our course materials
- Full lifetime access
- Certificate of Attendance
CONTACT INFORMATION
- For more information, please contact the following Program Consultant:
-
Ms. Emily / email: emily@cfrontier.com /
Tel: (+6) 016 843 6626
COURSE OBJECTIVES
By the end of the program, participants will be able to:
- Understand the difference between a contract and a Service Level Agreement and how to optimize their relationship.
- Understand how to negotiate service level agreements with internal suppliers.
- Be able to plan and draft a range of internal service level agreements and construct and control contract negotiations and disputes
- Learn to ensure both parties interpret the SLA the same way.
WHY THIS PROGRAM MATTERS NOW?
- Increased reliance on outsourced and shared services
- Poorly drafted SLAs often lead to disputes, service failures, and financial losses
- Data confidentiality and security risks are rising