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Customers are becoming more sophisticated, better informed and their expectations are growing. Any business that wants to stay in business has to keep up by offering quality products and services as well as providing assurance of this commitment. Organizations can demonstrate this and secure themselves a future through an ISO 9001 Quality Management System (QMS) certification.

This standard is recognized worldwide in more than 140 countries and belongs to the ISO 9000 series of standards. The ISO 9000 series is amongst the International Organization for Standardisation’s (ISO) most widely known and used standards.

ISO 9001 has been designed to be a ‘generic’ management system standard, applicable for organisations of any size and type. Thus, it is widely accepted and adopted by manufacturing and service organizations, non-profit organizations, and even governmental departments the world over. The ISO 9001 provides an effective framework for any quality conscious organization that would like to consistently provide products and services that meet their customers’ requirements; and continually improve on their products, processes and system to enhance satisfaction


1. Importance and benefits of an ISO 9001:2015 QMS

2. Key requirements, terms and definitions of ISO 9001:2015

3. Structure of ISO 9001:2015, which incorporates the Annex SL common framework for management system standards

4. Main concepts such as risk-based thinking, process approach, Plan-Do-Check-Act, and 7 management principles.

5. In-depth understanding of the requirements in ISO9001


100% HRD Corp Claimable Course: Skim Bantuan Latihan Khas

For more information, please contact the following Program Consultant:

Ms. Joan / email: / Tel: +6 088 731 575

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