This program is designed to empower individuals in the workplace through a multifaceted approach. Participants will first delve into the world of Emotional Intelligence, gaining insights into its four critical areas for application in professional settings. They will develop essential skillsets for effectively managing relationships with colleagues. 

Additionally, the program focuses on identifying and adapting to different communication styles exhibited by various character types, fostering understanding and collaboration. A structured six-step conflict resolution process equips participants with the tools to manage workplace disputes constructively. 

Furthermore, the program addresses the enhancement of listening skills, enabling interactive engagement. Ultimately, individuals will learn to harness the power of persuasion and influence by mastering what they say, how they say it, and when they say it, thereby enhancing their workplace impact and productivity.