This 2-day training program is designed to equip the reservation team with the skills and knowledge necessary to provide exceptional customer service, build lasting relationships, and contribute to a positive work environment. Key topics include effective communication, complaint handling, problem-solving, handling difficult customers, building customer relationships, and creating a positive work environment.
Through lectures, role-playing exercises, case studies, and group discussions, participants will learn practical techniques to enhance their customer service abilities and contribute to the overall success of the lodging and tour company.