Corporate Frontier Services

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ENHANCING EFFICIENCY AND EFFECTIVENESS FOR THE RESERVATION TEAM,10-11 March 2025_Kuala Lumpur

INTRODUCTION

This 2-day training program is designed to equip the reservation team with the skills and knowledge necessary to provide exceptional customer service, build lasting relationships, and contribute to a positive work environment. Key topics include effective communication, complaint handling, problem-solving, handling difficult customers, building customer relationships, and creating a positive work environment. 

Through lectures, role-playing exercises, case studies, and group discussions, participants will learn practical techniques to enhance their customer service abilities and contribute to the overall success of the lodging and tour company.

This Course Include

CONTACT INFORMATION

COURSE OBJECTIVES

  • Understand the importance of customer service in the hospitality industry.
  • Develop effective communication skills, both verbal and nonverbal.
  • Learn to handle customer complaints effectively and professionally.
  • Acquire problem-solving strategies to address customer issues.
  • Develop techniques to handle difficult customer situations calmly and effectively.
  • Learn how to build strong customer relationships and foster loyalty.
  • Understand the importance of creating a positive work environment.
  • Develop strategies to contribute to customer loyalty and retention.