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CONFLICT RESOLUTION SKILLS FOR SUPERVISORS, 24- 25 March 2025_Kota Kinabalu

INTRODUCTION

Every workplace experience conflict, but the key to success lies in how these conflicts are managed and resolved. “Conflict to Collaboration: Mastering Mediation & Resolution for Supervisors” is a transformative two-day program designed to equip supervisors with essential skills to turn workplace conflicts into opportunities for growth and stronger teamwork. This interactive and hands-on program emphasizes developing effective mediation techniques, enhancing communication skills, and creating an environment where conflicts are addressed constructively. Supervisors will learn practical tools to identify and address the root causes of conflicts, manage challenging conversations with confidence, and foster collaboration among team members. 

By mastering these skills, supervisors can transform tensions into opportunities for problem-solving and relationship building, resulting in stronger, more cohesive teams. Participants will leave with a deeper understanding of conflict dynamics and actionable strategies to resolve issues effectively, creating a more productive, harmonious, and high-performing workplace.

This Course Include

CONTACT INFORMATION

COURSE OBJECTIVES

  • Identify and assess the underlying causes of conflicts in their teams.
  • Apply different conflict resolution styles and choose the most effective approach for each situation.
  • Lead mediation sessions to resolve disputes impartially and fairly.
  • Use active listening and empathy to de-escalate conflicts and build trust within the team.
  • Develop strategies to promote collaboration and team cohesion even after conflicts arise.