Smart Writing With AI - Transform Your Emails, Reports & Business Documents, 1st - 2nd December 2026_Kota Kinabalu, Sabah
- Communication
- 1st - 2nd December 2026 2026
- Le Meridien Kota Kinabalu
INTRODUCTION
Everyone writes at work — emails, minutes, reports. This programme shows how to use AI tools to write faster and better, while keeping your own judgment and voice.
Over two days, participants step into the Customer Experience team at Lajuuu Sdn Bhd, a Malaysian e‑hailing app facing a surge of complaints. Each exercise mirrors real tasks: replying to angry customers, turning meeting recordings into minutes, and producing service reports from raw data.
The programme concludes with building a personal Staff Hub — a single‑file web page that gathers prompts, templates, and AI tools, ready for use on Monday morning.
This Course Include
- Access to our course materials
- Full lifetime access
- Certificate of Attendance
CONTACT INFORMATION
- For more information, please contact the following Program Consultant:
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Ms. Annette / email: annette@cfrontier.com /
Tel: (+6) 011 6076 4504
LEARNING OUTCOME
By the end of the workshop, participants will be able to:
- Choose the right AI tool (Copilot, Gemini, ChatGPT, Claude or NotebookLM) for each writing task.
- Write effective prompts using the Role + Reader + Goal + Tone + Format formula.
- Reply to customer complaints with the right tone: empathetic, balanced or firm.
- Turn a recorded meeting into formal minutes of meeting using NotebookLM.
- Produce follow-up emails, WhatsApp updates and announcements from a single source.
- Turn raw complaint data into an accurate customer service report.
- Check AI output for errors, invented facts and PDPA risks before sending.
- Build a personal Staff Hub and a library of at least 10 reusable prompts.