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“This course is filled with invaluable information and techniques for managing SLA successfully. To be delivered by one of our best legal trainers.”

Looking to boost your skills in Service Level Agreement (SLA) negotiation, drafting, and management? Look no further! Our expert legal trainer is here to equip you with the knowledge and techniques necessary to successfully manage SLAs, both internal and external. Whether you’re working with shared services or setting up an internal service center, this seminar is tailored to meet your needs.

In this seminar, you’ll discover the purpose of SLAs, learn how to create effective documents, and work with legal departments to ensure your SLAs align with your organization’s KPIs and business goals. You’ll also learn the art of negotiation, cost management, and relationship management to minimize conflict and maximize success.

This course is designed for business professionals who need to stay current on the latest best practices for SLA management. You’ll learn how to draft and manage SLAs that achieve their intended objectives and KPIs, and how to handle common issues such as performance monitoring, measuring tools, service delivery failures, disagreements, disputes, and other legal-related matters.

You’ll have the opportunity to gain hands-on experience with real-life SLA management scenarios, and walk away with a solid understanding of the legal obligation of written contracts, setting frameworks, and metrics. This is your chance to stay ahead of the curve and stay in control of your service providers. Don’t miss out on this valuable opportunity to master the art of SLA management.

Are you ready to take your SLA management skills to the next level? Look no further! This program will give you the tools to master the art of negotiation, drafting, and managing Service Level Agreements like a pro. 

This Course Include


Here's what you can expect to achieve:

  • Transform your understanding of contracts and SLAs, and learn how to optimize their relationship for maximum success.
  • Become a master negotiator, able to effectively negotiate SLAs with internal suppliers and achieve desired outcomes.
  • Gain the knowledge and skills to plan, draft, and control a wide range of internal SLAs, and confidently navigate contract negotiations and disputes.
  • Learn how to ensure both parties are on the same page and interpret the SLA in the same way, minimizing confusion and maximizing results.
  • Understand how to document quality outcomes from service contracts, and be able to determine key performance measurement parameters that align with your organization’s goals and KPIs.


Don’t miss out on this opportunity to level up your SLA management skills, and join the ranks of the elite SLA managers. Sign up now and take the first step to mastering the art of SLA management!


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Willaim Wright

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