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Design Thinking Framework describes how an organization takes control of its interactions with stake holders. Organizations, departments and groups often plan customer interactions from their own perspectives, or silos, rather than from a customer’s perspective. Transformation Through Innovation & Design Thinking Framework is the concept of viewing and improving those interactions entirely from the stake holder’s perspective and encompasses the entire journey with a business.

This training framework can be considered both as a business strategy and a science that has the aim of redesigning the touch points and creating the “Magical Moment” for your stake holders. Since Pos Aviation works with different stakeholders’ concepts and way of work integrated into one system – it is important to identify and manage these stakeholders’ different operational systems and handle diversities. It creates significant improvements in their experience and satisfaction by combining some of Emotional Innovation, Process Innovation, and Functional Innovation – into an integrated model of people, process, product and service improvement.


This framework will encourage the participants to:

  • Learn end-to-end Transformation & Innovation Framework using Design Thinking.
  • Learn to design your Service Journey Mapping
  • Know success factors of frameworks to lead Innovation.
  • Understanding and defining the Voice of Customer: Design, collect, integrate, and present customer inputs to maximize business value
  • Learn accelerated Design Thinking Skills for creative problem solving
  • Engaging Industry 4.0 innovative technologies such Artificial Intelligence (AI), Deep Learning, Machine Learning and Big Data Analytics in business – An introduction
  • Design new solutions

100% HRDF SBL-KHAS CLAIMABLE. Direct Deduct from Levy.

For more information, please contact the following Program Consultant:

Ms.Joan / email: / Tel: +6088731570

Mr.Azrul / email: / Tel: +6088731410

Ms. Emily / email: / Tel: +6088731412

Ms.Tracy / email: / Tel: +6088731575

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