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Managing Work Performance with Work Breakdown Structure (WBS) and Key Performance Indicators (KPI)


Managing work performance effectively towards the attainment of organizational objectives is a responsibility of all managers and staffs particularly in this 21st century which is faced with an ever dynamic and turbulent business environment. It is not sufficient for managers to think of management in some operational or functional context, simply to know their piece of the jigsaw well and trust that others know theirs equally well. The very least that managers require is to understand how their piece of the jigsaw fits into the rest starting from the Organization’s Objectives, the Organization Structure & Chart, Work Breakdown Structure (WBS) of respective Departments with KPIs and right up to Individual KPIs.

The essence is how all of these are properly synchronized without any gaps and preempting anyone or units to work in silo. If they do not understand nor appreciate how important this is for the success of a business, the final results would be very damaging and organizational resources can be severely impaired.

This Course Include



At the end of this course the participants will be able to:

  • To understand and appreciate organizational purpose & goals
  • Recognize importance of Organization Structure and Work Breakdown Structure in attaining organizational objectives
  • Appreciate relevance of Performance
  • Management & KPI
  • Understand how Performance Management & KPI is interlinked with Organization Structure and WBS.
  • Recognize importance of synchronizing Strategic and Operational Plans with KPIs to attain organizational objectives
  • Understand what your organization’s Strategic Outputs & Operational Outputs are
  • Learn how to develop KPI and establish key objectives as well as to measure them.
  • Understand how to manage work competencies effectively
  • Appreciate importance of leadership in managing work performance with WBS & KPI
  • Recognize vitality of team building, motivation and communication to bridge the gaps in conflicts, misunderstandings and different priorities
  • Appreciate the importance of Building a resilient work performance culture on Win-Win Situation.
About Author
Willaim Wright

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In line with the announcement from the Ministry of Finance in October 2023, we wish to inform you about an upcoming changes in the Sales and Service Tax (SST) rate in Malaysia.

Effective March 1, 2024, the SST rate will be increased from 6% to 8%. As a result of this adjustment, there will be changes in the pricing of our training services provided by CF Learning Services Sdn Bhd starting March 2024 onwards.

We understand the importance of transparent communication and aim to minimize any inconvenience this may cause. If you have any questions or concerns regarding this change, please do not hesitate to reach out to our customer service team.

Thank you for your continued support and understanding.