Managing Difficult Clients Like A Pro
The objective of this comprehensive two-day course is to equip participants with the essential skills and proven strategies required to elevate customer service standards, particularly in the challenging realm of managing difficult clients and resolving conflicts effectively.
In today’s business landscape, the pursuit of top-tier customer service is a shared aspiration for companies. Hence, this program is designed to provide actionable insights and practical tools for those seeking to elevate their customer service delivery by mastering the art and science in handling the difficult behaviors and situations as well as your mental well-being with more PROactive and PROficient approach.
This Course Include
By the end of this course, participants should be able to:-
- Re-invent NEW MINDSET in dealing with difficult clients.
- Identify type and the psychology behind the difficult behaviors.
- Apply the FIVE COMMUNICATION TIPS to manage difficult clients in accordance to key principles of customer service standard.
- Apply self-care tips to diffuse oneself for overall well-being while handling challenging clients or situations.