Corporate Frontier Services

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Managing Difficult Clients Like A Pro

INTRODUCTION

The objective of this comprehensive two-day course is to equip participants with the essential skills and proven strategies required to elevate customer service standards, particularly in the challenging realm of managing difficult clients and resolving conflicts effectively.

In today’s business landscape, the pursuit of top-tier customer service is a shared aspiration for companies. Hence, this program is designed to provide actionable insights and practical tools for those seeking to elevate their customer service delivery by mastering the art and science in handling the difficult behaviors and situations as well as your mental well-being with more PROactive and PROficient approach.

This Course Include

CONTACT INFORMATION

COURSE OBJECTIVES

By the end of this course, participants should be able to:-

  • Re-invent NEW MINDSET in dealing with difficult clients.
  • Identify type and the psychology behind the difficult behaviors.
  • Apply the FIVE COMMUNICATION TIPS to manage difficult clients in accordance to key principles of customer service standard.
  • Apply self-care tips to diffuse oneself for overall well-being while handling challenging clients or situations.
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About Author
Willaim Wright

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ATTENTION!!!

In line with the announcement from the Ministry of Finance in October 2023, we wish to inform you about an upcoming changes in the Sales and Service Tax (SST) rate in Malaysia.

Effective March 1, 2024, the SST rate will be increased from 6% to 8%. As a result of this adjustment, there will be changes in the pricing of our training services provided by CF Learning Services Sdn Bhd starting March 2024 onwards.

We understand the importance of transparent communication and aim to minimize any inconvenience this may cause. If you have any questions or concerns regarding this change, please do not hesitate to reach out to our customer service team.

Thank you for your continued support and understanding.