COMPLYING WITH THE CONSUMER CREDIT ACT 2025 (MALAYSIA), 19 January 2026_Kuala Lumpur
- Legal
- 19 January 2026
- Aloft KL Sentral
INTRODUCTION
The Consumer Credit Act 2025 marks a major transformation in Malaysia’s regulatory landscape. For the first time, all forms of consumer credit — from personal loans and hire purchase to buy-now-pay-later schemes and debt collection — will fall under a unified framework overseen by the Consumer Credit Oversight Board (CCOB) under Bank Negara Malaysia (BNM) and the Ministry of Domestic Trade and Cost of Living (KPDN).
This course provides a step-by-step guide to help organisations move from understanding the new law to implementing robust systems that achieve full compliance before the enforcement deadline. It cuts through legal complexity and focuses on what businesses must actually do — from licensing, governance, and fair-treatment standards to documentation, reporting, and dispute handling.
This Course Include
- Access to our course materials
- Full lifetime access
- Certificate of Attendance
CONTACT INFORMATION
- For more information, please contact the following Program Consultant:
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Ms. Emily / email: emily@cfrontier.com /
Tel: (+6) 016 843 6626
COURSE OBJECTIVES
By the end of this programme, participants will be able to:
- Classify their organisation’s activities correctly as a credit provider, credit service business, or hybrid model under the Consumer Credit Act 2025.
- Assemble a complete licensing application package including governance, financial, and policy documentation in accordance with CCOB requirements.
- Design and implement a compliance governance framework incorporating clear accountability for board, management, and Key Responsible Persons (KRPs).
- Apply the Act’s fair-treatment and responsible-lending standards within operational processes such as marketing, credit assessment, and collections.
- Develop compliant documentation and record-keeping systems to support internal audits and CCOB inspections.
- Construct an internal complaints and reporting framework aligned with statutory timelines and escalation protocols.
- Formulate an implementation roadmap that sets milestones for licensing, conduct compliance, and reporting readiness.